Staff Foundation

The Staff Pathway is designed for front-line practitioners who want to serve with clarity, purpose, and better tools. It equips you with the structure, support, and confidence to transform how you approach your work.

It includes 18 essential trainings — beginning with the foundational course, Reengineering Employment Services. This course sets the stage for meaningful change and gives you a clear roadmap to follow.

From there, you’ll progress through How We Practice and What We Practice — practical, evidence-based learning designed to strengthen your impact, protect your wellbeing, and deliver better outcomes for the clients who need us most.

Staff Pathway diagram
Start here: Foundations for Staff Staff: How We Practice Staff: What We Practice

How We Practice

The How We Practice stream develops the frontline skills staff use every day with clients.

Expect practical learning in counselling practice, relationship-building, and strategies that build motivation, self-efficacy, and agency — the heart of effective, equity-driven employment services
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What We Practice

The What We Practice stream focuses on systems, service delivery, and accountability — the structures that make frontline practice stick.

Expect practical training that builds consistency, strengthens accountability, and drives measurable outcomes across employment services.
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