Our Story
For decades, employment services have relied on a rinse-and-repeat formula — résumé building, job boards, and generic workshops, teaching people how to 'compete' in the open market (or use their social capital to gain access to the 'hidden market').
This approach works for some, but it fails people facing poverty, trauma, and systemic exclusion. It also frustrates practitioners, burns out staff, and weakens organizations.
Sarah Delicate has been part of this sector for nearly 30 years — as a practitioner, leader, and advocate for change. As co-author of Smoke and Mirrors: The Illusion of the Employment Services Sector, she has challenged assumptions, shaped practice, and sparked national dialogue.
But this work is bigger than one person. That’s why Sarah collaborates with a team of skilled trainers and practitioners, each bringing unique expertise in trauma-informed practice, leadership, and frontline service delivery.
Together, we support staff and leaders to reimagine employment services — and to build stronger outcomes, resilient teams, and healthier workplaces.
