Why this course?

Achieving the contracted outcomes of Employment Services is not an easy task in any given year, let alone achieving outcomes in the world of COVID-19. 

In this 6-part series, Sarah Delicate will explore the various core measures that we need to achieve, break down WHAT needs to be achieved, and provide you with some evidence based solutions to help get you there. 

Each webinar in the series will focus on a different component of the service delivery continuum, and align to the contracted Employment Services core measures.

Here's what they're saying...

Kathleen Gadoury

5 star rating

“Having been in the LBS field for 22 years, this course blew my mind! EO-LBS 911 will change how you think and do business. ”

“Having been in the LBS field for 22 years, this course blew my mind! EO-LBS 911 will change how you think and do business. ”

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Sue Rupert

5 star rating

“Sarah Delicate never disappoints. She has a wealth of information and teaches it in such a way that is interesting.”

“Sarah Delicate never disappoints. She has a wealth of information and teaches it in such a way that is interesting.”

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Adria Penner

5 star rating

“I am a new Program Manager to LBS entering the program after a long season affected by COVID 19. From Intakes to outcomes, this course provides tools to inspire Learners with HOPE to engage and follow through. Solution focused processes are enco...”

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“I am a new Program Manager to LBS entering the program after a long season affected by COVID 19. From Intakes to outcomes, this course provides tools to inspire Learners with HOPE to engage and follow through. Solution focused processes are encouraged. Coming out of a season with many COVID 19 obstacles, the content shared injects a refreshing view of HOPE for service providers.”

→Read Less

Here's what's inside...

Earn a certificate of completion!

  1. 01

    • How To Navigate This Course

    • How to Navigate Your Dashboard and Account *Important Course Expiry Date Information

    • All Rights Reserved

    • Before we begin...
  2. 02

    • Intake/Suitability Assessment

    • Intake/Suitability Action Plan Sample

    • Getting People in the Door/Online - Marketing for Intake Slide Deck

    • Intake/Suitability {67 minutes}
  3. 03

    • Intake Assessment

    • Intake Action Plan Sample

    • Information and Referral Slide Deck

    • Intake {60 minutes}
  4. 04

    • Suitability/Service Coordination Assessment

    • Suitability/Service Coordination Action Plan Sample

    • Suitability/Service Coordination Handout

    • Assessment Slide Deck

    • Suitability/Service Coordination {62 minutes}
  5. 05

    • Learning Plans Assessment

    • Learning Plans Action Plan Sample

    • Employment Ontario Information System (EOIS) Case Management System Service Provider User Guide (Resource)

    • Learning Plan Development Slide Deck

    • Learners Served/Progress {63 minutes}
  6. 06

    • Pre-Employment Service (PES) Assessment

    • Pre-Employment Service (PES) Action Plan

    • Training/Follow Up Slide Deck

    • Progress/Completions/Follow Ups {62 minutes}
  7. 07

    • Building Your Continuous Improvement Action Plan Assessment and Action Plan

    • Annual Targets Projected and Actual

    • Building Your Continuous Improvement Action Plan Slide Deck

    • Building Your Continuous Improvement Action Plan {64 minutes}
  8. 08

    • Before you go...

    • How to Leave a Review

    • How to Get Your Certificate of Completion and Share Your Achievement

    • Let's get social!

Earn a Certificate of Completion

Share your achievement on social media with a click of a button, via a link, or download and print it to include in your CV or portfolio!

Your Investment

Engineer Your Service Delivery to Achieve Outcomes

More kudos...

“Sarah's training was one of the best that I have ever attended in my 28 years in the adult literacy/employment field... I know that her attention to detail in offering self assessments and action plans will definitely benefit the immense work that we need to do going forward... She has a wonderful demeanour and is articulate, yet succinct. ”

“Sarah Delicate has a talent for delivering the material in an easy, relatable format, and engages you from the beginning to the conclusion of each section. The material presented was well explained, and often made me pause to reflect on our own practices in our own practice. I have certainly retained many ideas that I will be implementing in our office. ”

“[Sarah made the connection] from attracting clients, to intake through to exit: the importance of asking why and digging deeper at every stage to get / maintain the client / learner engagement... to help learners build their own path forward... and, to track & document ... and make sure the learner is too. They need to see their successes as much as we do. ”

Meet Sarah

As a founding partner of Bell Brown Molnar and Delicate Inc. (BBMD), a consulting firm based in Ottawa Canada, Sarah Delicate works as a consultant, coach, trainer and speaker. Sarah has worked with 1000s of people across 100s of organizations, helping programs thrive in tough, outcome-based competitive environments. Whether you are Government or a nonprofit, Sarah’s high energy delivery style will convince you that this outcome-based stuff is not just doable, but critical.

Sarah Delicate