Why this course?

Achieving the contracted outcomes of Employment Services is not an easy task in any given year, let alone achieving outcomes in the world of COVID-19. 

In this 6-part series, Sarah Delicate will explore the various core measures that we need to achieve, break down WHAT needs to be achieved, and provide you with some evidence based solutions to help get you there. 

Each webinar in the series will focus on a different component of the service delivery continuum, and align to the contracted Employment Services core measures.

Here's what they're saying...

Kajal Mistry

5 star rating

“I especially enjoyed my training with Sarah Delicate. Her delivery of information is always smooth and engaging, while thought provoking and insightful. Lots of valuable information on how to engineer your services to help better assist your c...”

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“I especially enjoyed my training with Sarah Delicate. Her delivery of information is always smooth and engaging, while thought provoking and insightful. Lots of valuable information on how to engineer your services to help better assist your clients, while also improving your overall targets. ”

→Read Less

Albert Nsabiyumva

5 star rating

“Great course that is recommendable for ALL and EACH SINGLE Job Developer/Employment counsellor.”

“Great course that is recommendable for ALL and EACH SINGLE Job Developer/Employment counsellor.”

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Eugene Duguay

5 star rating

“A very thorough connection to all relevant parts of service delivery, from Intake to R&I, to Case Management, to Counselling and JD efforts to Follow Ups towards Retention, and all wrapped up within the focus of Continuous Action Planning. A+”

“A very thorough connection to all relevant parts of service delivery, from Intake to R&I, to Case Management, to Counselling and JD efforts to Follow Ups towards Retention, and all wrapped up within the focus of Continuous Action Planning. A+”

→Read Less

Here's what's inside...

Earn a certificate of completion!

  1. 01

    • How To Navigate This Course

    • How to Navigate Your Dashboard and Account *Important Course Expiry Date Information

    • All Rights Reserved

    • Before we begin...
  2. 02

    • Intake/Profile Assessment

    • Intake Profile Action Plan Sample

    • Getting People in the Door/Online - Marketing for Intake Slide Deck

    • Intake/Profile {65 minutes}
  3. 03

    • Intake/Resources and Information Workshops Assessment

    • Intake/Resources and Information Workshops Action Plan Sample

    • Resources and Information Slide Deck

    • Intake/Resources and Information Workshops {61 minutes}
  4. 04

    • Service Coordination and Outcomes Assessment

    • Suitability Indicators: Access or Retention?

    • Service Coordination and Outcomes Action Plan Sample

    • Case Management/Needs Assessment Slide Deck

    • Service Coordination and Outcomes {62 minutes}
  5. 05

    • Outcomes and Exits Assessment

    • Outcomes and Exits Action Plan Sample

    • Career Counselling Competencies

    • Transactions or Relationships?

    • Employment Counselling and Job Development Interventions Slide Deck

    • Outcomes and Exits {65 minutes}
  6. 06

    • Outcomes and Follow Ups Assessment

    • Outcomes and Follow Ups Action Plan Sample

    • Retention Services Slide Deck

    • Outcomes and Follow Ups {58 minutes}
  7. 07

    • Your Continuous Improvement Action Plan Assessment

    • Your Continuous Improvement Action Plan {62 minutes}

    • Building Your Continuous Improvement Action Plan Slide Deck
  8. 08

    • Before you go...

    • How to Leave a Review

    • How to Get Your Certificate of Completion and Share Your Achievement

    • Let's get social!

Earn a Certificate of Completion

Share your achievement on social media with a click of a button, via a link, or download and print it to include in your CV or portfolio!

Your Investment

Engineer Your Service Delivery to Achieve Outcomes

More kudos...

“This training is crucial during COVID times and preparing for full Ministry compliance in the up coming fiscal year. Any organization that wants understand what the data is telling us and the Ministry; and wishes to succeed, in all areas needs to fully engage and embrace this training.”

“Even if you are comfortable with CaMS and know how to read the reports, I would recommend this training. Through her passion, Sarah has the ability to turn CaMS reports from numbers on the page into people, real people with stories.”

“Any organization that wants to understand what the data is telling us ... and wishes to succeed in all areas needs to fully engage and embrace this training.”

“Practical information along with the resources needed to develop and implement improvement strategies. Loads of information. Thorough explanations and "real-life" examples make the content easy to understand. It feels like each module could be a full course. Makes me want to do more research, for example, in the area of customer engagement.”

“The course is extremely helpful for all staff new and old to Employment services. The steps included are practical, easy to understand and incorporate in our daily tasks.”

“Very enlightening and encouraging. Several ways to improve client service...every interaction is crucial to your overall success. ”

Meet Sarah

As a founding partner of Bell Brown Molnar and Delicate Inc. (BBMD), a consulting firm based in Ottawa Canada, Sarah Delicate works as a consultant, coach, trainer and speaker. Sarah has worked with 1000s of people across 100s of organizations, helping programs thrive in tough, outcome-based competitive environments. Whether you are Government or a nonprofit, Sarah’s high energy delivery style will convince you that this outcome-based stuff is not just doable, but critical.

Sarah Delicate