Why this course?

The Employment Ontario Employment Service (EOES) program requires that service providers achieve their contract targets under MTCU's Performance Measurement Framework (PMF). 

However, agencies can only meet their performance targets if their staff also achieve their performance targets... and staff can only achieve their targets if they are crystal clear on what those targets are, and what the consequences are if targets are not reached. When it comes to your agency's performance, the math is simple... you are the sum of your parts.

 In this 3-part series, Sarah Delicate will provide EOES managers with the tools and understanding required to implement a STAFF-LEVEL PMF.

Here's what they're saying...

Vlad Pop

5 star rating

“The course provided me with thought provoking information that tied in nicely with practical tools and processes that a program manager can begin implementing at their site right away. Sarah encourages the leaders to think critically and to "cho...”

→Read More

“The course provided me with thought provoking information that tied in nicely with practical tools and processes that a program manager can begin implementing at their site right away. Sarah encourages the leaders to think critically and to "choose their hard". Thank you!”

→Read Less

Here's what's inside...

Earn a certificate of completion!

  1. 01

    • How To Navigate This Course

    • How to Navigate Your Dashboard and Account *Important Course Expiry Date Information

    • All Rights Reserved

    • Before we begin...
  2. 02

    • Building your Staff-Level PMF Module 1 Slides

    • ES PMF Module #1 exercise

    • Modernizing Accountability in the Public Sector 2002 Federal Government

    • Understanding MTCU's Performance Management Framework (PMF) and the Rules of Accountability (88 minutes)
  3. 03

    • Print before beginning: Program Level Performance Measurement and Management Workbook

    • ES PMF Traffic Pattern Projection Exercise

    • Program Level Performance Measurement and Management Workbook

    • Building your Staff-Level PMF Module 2 Slides

    • Building your internal, staff-level Performance Management Framework (93 minutes)
  4. 04

    • Print before beginning: ESPMF Module 3 Project Charter

    • Building your Staff-Level PMF Module 3 Slides

    • OPS Behavioural Competency Dictionary--July 2008

    • Implementing your internal, staff-level Performance Management Framework (84 minutes)
  5. 05

    • Before you go...

    • How to Leave a Review

    • How to Get Your Certificate of Completion and Share Your Achievement

    • Let's get social!

Earn a Certificate of Completion

Share your achievement on social media with a click of a button, via a link, or download and print it to include in your CV or portfolio!

Your Investment

Learn what's required to build and implement an effective Performance Measurement Framework

More kudos for this course...

“Sarah is an informed, dynamic and experienced trainer. I highly recommend any training session she offers.”

“Sarah delivers materials effortlessly and ties it in to directly what we do and how we do our jobs as Managers. She is a wonderful resource and the handouts are very helpful! ”

“Any organization that wants to understand what the data is telling us ... and wishes to succeed in all areas needs to fully engage and embrace this training.”

Meet Sarah

As a founding partner of Bell Brown Molnar and Delicate Inc. (BBMD), a consulting firm based in Ottawa Canada, Sarah Delicate works as a consultant, coach, trainer and speaker. Sarah has worked with 1000s of people across 100s of organizations, helping programs thrive in tough, outcome-based competitive environments. Whether you are Government or a nonprofit, Sarah’s high energy delivery style will convince you that this outcome-based stuff is not just doable, but critical.

Sarah Delicate