Employment services are full of well-intended questions, processes, and timelines designed to move people toward action.

And yet, many interactions stall, escalate, or quietly disengage, even when practitioners are skilled and motivated.

This course introduces a simple, neuroscience-informed way of understanding why.

Think → Feel → Do focuses on how attention shapes emotional and physiological state, and how that state influences what people are able to think about, engage with, and do next.

The model is applied to everyday employment services practice, including conversations, assessments, forms, and service design.

This is not a clinical course. It does not ask you to diagnose, treat, or interpret mental health conditions. It is about understanding state before strategy, and practising more intentionally inside real systems and constraints.

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In this course, you will:

  • understand the Think → Feel → Do model as a shared nervous-system and CBT-informed lens
  • recognize how attention and evocation shape readiness before behaviour appears
  • understand why pressure, urgency, and “good questions” can sometimes reduce access to thinking
  • identify how safety, regulation, and agency affect engagement and follow-through
  • apply the model to service interactions and system touchpoints
  • leave with a foundation that supports later skills-based learning

Course outline

    1. Welcome — Before You Begin

    1. Think–Feel–Do Workbook

    2. Feeling Wheel Download

    3. Experience Before Explanation

    1. The Neuroscience of Think–Feel–Do

    1. Part Three: Designing for Humans - Aligning Practice with the Science

About this course

  • 1.5 hours of video content
  • Cost: $99 + HST = $111.87

Who this course is for

This course is designed for people working in employment services who are responsible for supporting change in real, constrained systems.

It will be particularly relevant for:

  • employment counsellors and career development practitioners
  • case managers and workforce development staff
  • managers and supervisors overseeing frontline practice
  • funders, planners, and system designers
  • anyone designing or delivering services that ask people to change

This course does not oversimplify the work or offer quick fixes. It is intended for practitioners who want a clearer way of understanding what is happening in interactions that feel stuck, escalated, or harder than they should be.

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Where this course fits

Think → Feel → Do is a keystone course in a broader professional learning pathway.

It establishes a shared lens for understanding how attention, emotional state, and nervous system response shape behaviour and readiness for change. 

Later courses build on this lens by applying it to:

  • understanding stress and adversity

  • designing trauma-informed services

  • working ethically with power, agency, and collaboration

  • using evidence-informed approaches to influence change

  • evaluating whether practice is actually working

While this course is intended to be taken first, (when possible), it is not a prerequisite.

About Sarah Delicate

As a founding partner of Bell Brown Molnar and Delicate Inc. (BBMD), a consulting firm based in Ottawa Canada, Sarah Delicate works as a consultant, coach, trainer and speaker. Sarah has worked with 1000s of people across 100s of organizations, helping programs thrive in tough, outcome-based competitive environments. Whether you are Government or a nonprofit, Sarah’s high energy delivery style will convince you that this outcome-based stuff is not just doable, but critical.

Sarah Delicate